Privacy policy

At Friperie L'Incontournable (“we”), we place importance on protecting your personal information. This policy explains what information we collect, why we use it, with whom it may be processed, and the rights you may exercise. It applies to our online shop and our communications.

Person in charge of personal information protection

Person in charge of personal information protection
Friperie L'Incontournable
6114 Boul. Gouin Ouest, Montréal, Québec H4J 1E8
514 328-7704

Information we collect

Depending on how you interact with us, we may collect:

  • your contact information, including your name, email address, telephone number, and billing address;
  • information related to your order and its pickup, including purchased items, amount, order number, and purchase history;
  • information required for online payment and fraud prevention;
  • technical and browsing information, including IP address, device or browser type, pages viewed, and interactions with the site;
  • your email address and proof of your consent if you choose to subscribe to the newsletter.

Why we use your information

We use personal information only when necessary to:

  • process orders, payments, refunds, and in-store pickup;
  • communicate about an order and provide customer service;
  • prevent fraud, protect the shop, and ensure the site operates properly;
  • understand how the shop is used and improve our services;
  • meet our legal, tax, and accounting obligations;
  • send the newsletter or other commercial communications only when you have expressly consented to them.

Shopify, Shopify Payments, and processing by external providers

Our shop is operated using Shopify. Online payment may be processed by Shopify Payments. Shopify and Shopify Payments receive and process the information needed to provide their services, under their own privacy policies.

We may also entrust limited processing to providers who help us operate the site, communicate with customers, prevent fraud, produce statistics, or meet our obligations. We provide them only with the information necessary for the service concerned.

Processing outside Québec

Shopify, Shopify Payments, or other external providers may process or store personal information outside Québec or Canada. In that case, the information may be subject to the laws of the territory where it is processed. We take reasonable steps to ensure providers protect the information entrusted to them.

Cookies

The shop uses cookies and similar technologies to ensure it operates properly, including the cart and session, remember certain preferences, protect the site, and understand its use. You can configure your browser to refuse or delete certain cookies; some shop features may then not work properly.

Newsletter and commercial communications

We send you a newsletter or other commercial communications only if you have expressly consented. You may withdraw that consent at any time through the unsubscribe link included in every communication or by calling the person in charge identified in this policy.

Your rights

Subject to the conditions set out by law, you may request:

  • access to the personal information we hold about you;
  • correction of inaccurate or incomplete information;
  • withdrawal of your consent to the use or disclosure of your information;
  • cessation of dissemination or de-indexing of information where provided by law;
  • deletion of information where permitted by law;
  • a copy of certain information in a structured, commonly used technological format where the right to portability applies.

To exercise a right or ask a question, call the person in charge of personal information protection at the number above. Withdrawing consent may limit certain services that require the information concerned.

Retention

We retain personal information only for the time necessary for the purposes described in this policy and to meet our legal, tax, and accounting obligations. At the end of that period, we destroy or anonymize it in accordance with applicable requirements. Newsletter information is retained until consent is withdrawn, subject to the information needed to honour that withdrawal.

Security

We apply reasonable administrative, technical, and physical security measures, based on the nature of the information, to protect it against loss, theft, and unauthorized access, use, or disclosure. However, no system or transmission over the Internet can be guaranteed to be perfectly secure.

Complaint to the Commission d’accès à l’information

For any question or complaint about our practices, first call the person in charge identified in this policy. You may also contact the Commission d’accès à l’information du Québec (CAI) or visit its website at www.cai.gouv.qc.ca.

Changes to the policy

We may change this policy to reflect changes to our practices, our services, or applicable requirements. The version displayed in the shop is the version in force.